Appointment & Cancellation Policy

By scheduling an appointment with Ghostly Clean Windows, customers agree to the following:

1. 1Appointment Confirmation

   An appointment is not fully confirmed until the customer receives confirmation from Ghostly Clean Windows.

2. 2Rescheduling

   Customers should provide at least 24 hours' notice when they need to reschedule.

3. 3Cancellations

   Cancellations made with less than 24 hours' notice may be subject to a $50 cancellation fee.

4. 4Same-Day Cancellations / No-Shows

   Same-day cancellations or no-shows may be subject to 50% of the total scheduled service price, depending on the size and circumstances of the job.

5. 5Weather

   Appointments may be rescheduled at no charge when weather or unsafe conditions prevent the work from being performed safely.

6. 6Property Access

   If we arrive and cannot access the property or perform the scheduled work because of circumstances outside our control, a fee may apply.

7. 7Exceptions

   Emergencies will be considered on a case-by-case basis, and cancellation fees may be waived at Ghostly Clean Windows' discretion.

8. 8Repeated Cancellations / No-Shows

   Customers who repeatedly cancel late or fail to show up may be required to provide a deposit before scheduling future appointments.

Policy version 2026-08-27. Fees are never charged automatically — we review every situation individually.